Terms of sale

1. THESE TERMS OF SALE

1.1 These terms, together with our Privacy Policy and our Website Terms of Use sets out the legally binding terms and conditions (the “Terms of Sale”) on which we sell the products displayed for sale on our Noli website (the “Website”).

1.2 Please read these Terms of Sale carefully and make sure that you understand them before you create an account or submit an order before you purchase any product on the Website.

1.3 These Terms of Sale tell you who we are, how we will provide the products, how you may cancel the contract between us or return products, how we may change or end the contract, what to do if there is a problem, and other important information.

1.4 In these Terms of Sale the terms “Noli”, “we”, “us” or “our” refer to Beauty Tech Lab Ltd, and “you” refers to you, the user of the Website.

The contract between us and you

1.5 By accepting these Terms of Sale, you also accept and agree to be bound by any other policies and rules which govern your use of our services (which are incorporated by reference), as may be updated from time to time, including our: (a) Website Terms of Use

(b) Privacy Policy

1.6 Each product on the Website is sold subject to its product description. The product description may set out specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

1.7 On accepting these Terms of Sale and the policies and rules incorporated by reference, you are concluding and confirming a legally binding contract with us. Your acceptance is indicated by your clicking on the ‘Pay’ button as provided on the order check-out page.

1.8 We recommend that you download or save a copy of these Terms of Sale for future reference.

2. INFORMATION ABOUT US

2.1 The products available on the Website are offered for sale by Beauty Tech Lab Ltd, acting through its trading name Noli. Beauty Tech Lab Ltd is registered in England and Wales under company number 15307411, whose registered office and main trading office is at 53-64 Chancery Ln, London, WC2A 1QS. VAT number: 466166961.

Contact Us 2.2 You can contact us by emailing us at [email protected].

2.3 If you are emailing us or writing to us in relation to a specific order, please include details of your order to help us to identify it, including your order reference number. If we need to contact you or give you notice in writing, we will do so by email or pre-paid post to the address you provide to us when you placed your order.

3. OUR PRODUCTS Eligibility to purchase products from this Website

3.1 We only deliver to addresses within the United Kingdom excluding the Channel Islands and Isle of Man. Please note that we do not deliver to P.O. box delivery addresses. Orders that are placed for delivery to addresses in other locations will be refunded.

3.2 This Website is directed at users located in the United Kingdom excluding the Channel Islands and Isle of Man. We do not represent that products available on this Website are appropriate for use or available in other locations.

3.3 The products available for sale on this Website, and any samples we may provide to you, are for personal use only. You should not purchase products for commercial or professional purposes.

3.4 Orders of products are limited to no more than 6 units of any item. And orders have a maximum purchase value of £1000 per customer.

3.5 We take all reasonable care to ensure that all details, product descriptions and prices of products are accurate. Although we aim to keep the Website as up to date as possible, the information appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

3.6 Images of products on our Website are for illustrative purposes only. While we make every effort to ensure that colours and images are displayed accurately, we cannot guarantee that your device displays the colour and shades of our products accurately. The products that you order and the packaging of those products may vary from the images on the Website.

3.7 By placing an order through this Website you warrant that you are at least eighteen (18) years old and that you are capable of entering into legally binding contracts.

4. PURCHASING PRODUCTS

4.1 You can place an order to purchase products by following the on screen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and amend your order up until the point at which you place your order by clicking the “Pay” button.

4.2 We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. Order acknowledgement or confirmation emails confirm only that we have received your order and not that we have accepted it. Once we have acknowledged receipt of your order, we will check that we have your product(s) in stock.

4.3 The contract between us will be concluded when we email you to confirm that the product(s) have been dispatched. The contract for your order will be concluded in the United Kingdom, and the language of the contract will be English.

4.4 If we are unable to supply you with a product or your order cannot be accepted we will inform you of this as soon as possible.

4.5 In some cases we may not be able to accept an order. For example, this might be because a product is out of stock, because we have identified an error in the price or description, we have been unable to obtain authorisation for your payment, or you do not meet the eligibility to order criteria. We reserve the right to cancel or suspend any transaction we suspect is fraudulent or has been made for commercial or professional purposes.

4.6 We may include samples in your order at our discretion. Unless such samples are advertised on the Website as being linked to a purchase (in which case specific terms and conditions will govern the dissemination of those samples), such discretionary samples are subject to availability and available at our discretion. You may not sell or resell any of the samples you receive from us.

4.7 Where advertised as available, gift packaging and gift messages options are subject to the terms and conditions that govern those services. You agree not to send personal gift card messages with content that is threatening, embarrassing, abusive, harassing, obscene, hateful or otherwise inappropriate.

5. CANCELLING OR RETURNING ORDERS Returning an order if you have changed your mind

5.1 You may change your mind about and return any order purchased from us online at any time from the date on which we email you to confirm that the order has been dispatched until thirty (30) calendar days after you receive the product. For example: if we provide you with a dispatch confirmation email on 1 January and you receive the product on 10 January, you may cancel at any time between 1 January and the end of the day on 9 February.

5.2 This does not apply to products which: (a) are not suitable for return due to health protection or hygiene reasons. (b) become unsealed after delivery (e.g. for perfume, if the sealed packaging has been opened). (c) have been clearly personalised (such as by being engraved). (d) by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn't affect your statutory rights if goods are faulty or not as described.

5.3 To return, you need to let us know that you have changed your mind by emailing us at [email protected].

If you are emailing us please include details of your order to help us to identify it, including the order reference number.

If you send us your return notice by email, then your return notice is effective from the date you send us the email. For example, you will have given us notice in time as long as you email us before midnight on that day.

5.4 If you have received your product before you changed your mind you must return it to us unopened and unsealed without undue delay (and in the meanwhile retain possession of the product and take reasonable care of them) and in any event not later than 30 days after the day on which you let us know that you wish to cancel.

5.5 You must send the product back to us using the pre-paid label provided by the customer service team as part of the returns process.

5.6 You shall assume all reasonable risks linked to the return of product(s).

Receiving a refund for your orders when you change your mind

5.7 Where the full order is returned undamaged and unused, we will refund any delivery costs you have paid to receive the product from us (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

5.8 We will make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. Please note that it can take up to 10 working days for funds to be transferred to your bank account.

Returning a product because it has a fault or is not as described

5.9 As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause or anything else in the Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

5.10 If you have returned the product to us because they are faulty or not as described, we will examine the product as quickly as possible. If the non-compliant nature of the product is confirmed by us, we will refund the price of the product in full, together with any applicable delivery charges.

5.11 We will refund you using the same means of payment you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is earliest.

6. PRICES AND PAYMENT

6.1 The prices of the products are given in pounds sterling and are inclusive of VAT. We use our best efforts to ensure that the prices of the products are correct at the time of completing an order.

6.2 The final price payable by you for the product will be the price indicated on the page that is shown to you immediately before you place your order on the Website and in your order dispatch confirmation email.

6.3 We accept payment with MasterCard and VISA debit cards. All payments must be made at the time when the order is placed. Your credit or debit card will be charged when your order is ready for dispatch.

6.4 We use third party payment providers to receive payments. We are not responsible for delays or errors in transaction, execution or cancellation of orders due to payment issues.

7. DELIVERY

7.1 Orders are prepared by our logistics centre, then dispatched by the carrier nominated by us. The estimated delivery will be included in the dispatch confirmation sent to you. The estimated delivery times set out below are from the date on which you place your order. Please note that the delivery/collection time-frames are an estimate only and that your delivery may take longer to arrive during bank holidays (non-working days).

Estimated Delivery by Post: 

 * If order is placed before 2pm on a working day. If order is placed after 2pm or on any non-working day then estimated delivery will take an extra working day. ** You will be shown the charges for delivering your order before we ask you to confirm your order.  †Please note that for delivery to Northern Ireland, Scottish Highlands, islands, Aberdeen and other rural areas an extra working day may be needed.  

1. Delivery problems: 

2. We will not be liable or responsible if your delivery is affected by an event outside our control including in the event of overly long delivery time caused by the transportation services, and in the event of the loss of the products ordered. If a delivery is late, you must inform the Noli Customer Services team as soon as possible, by e-mail sent to [email protected]. We shall then initiate an enquiry. Enquiries may take some time. 

3. Upon receipt of products ordered, you must check that products are compliant. Any delivery anomalies (missing or broken products, parcel damaged, etc.) must be notified to the Noli Customer Services team by e-mail sent to [email protected], specifying which product does not match the order. 

HOW WE USE YOUR PERSONAL DATA 

1. Personal data provided to or collected by us through this Website will only be used in accordance with our Privacy Policy. Please read this carefully before placing orders for products via our Website.  

2. OUR LIABILITY FOR LOSS OR DAMAGE SUFFERED BY YOU 

3. We are responsible to you for foreseeable loss and damaged caused by us. If we fail to comply with our obligations under these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this Contract, or our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.  

4. Nothing in these Terms of Sale shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) fraudulent misrepresentation or (iii) any other liability which cannot be excluded or limited under applicable law. 

5. Nothing in these Terms of Sale affects your statutory rights as a consumer including your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. 

6. WE ARE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL 

7. If our supply of the products is delayed by an event outside of our control then we will contact you as soon as possible to let you know that a delay may occur, and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products for which you have paid for but have not received.  

8. OUR RIGHT TO VARY THESE TERMS 

9. We may update these Terms from time to time, for example to reflect changes in the law or to meet regulatory requirements, and reserve the right to do so at any time without any prior written notice to you. Your continued use of the Website subsequent to the posting of changes or updates shall mean that you accept and agree to the revisions, but we recommend that every time you order products from the Website that you check these Terms to ensure you understand the terms which will apply at that time which will apply to the Contract between us. 

10. If we have to revise these Terms as they apply to an existing order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes.  

11. OTHER IMPORTANT TERMS 

12. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. 

13. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

14. These Terms and the dispatch confirmation sent to you together form a contractual whole and constitute the entirety of the contractual relations between us. 

15. In the event of a contradiction between these documents, these Terms shall prevail. 

16. These Terms are governed by English law and you can bring legal proceedings in respect of these Terms in the English courts. If you live in Scotland you can bring legal proceedings in respect of these Terms in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Norther Irish or the English courts.  

Thank you for shopping at Noli.